Solidverio - Educacion Financiera para Familias

At Solidverio Sdn. Bhd. (hereinafter "Solidverio," "we," or "our"), we are committed to protecting the privacy and personal data of our users. This Privacy Policy describes how we collect, use, store, and protect the information you provide when using our website solidverio.com and associated services.

1. Information We Collect

We collect only the information you voluntarily provide through our contact form: full name, email address, and message content. Additionally, our website may automatically collect certain technical information, including your IP address, browser type, operating system, pages visited, and duration of your visit. This information is collected through cookies and similar technologies, as detailed in our Cookie Policy.

2. How We Use Your Information

The personal information we collect is used exclusively for the following purposes: responding to your inquiries and providing relevant educational resources; improving the content and functionality of our website; performing anonymous statistical analysis of site usage; complying with applicable legal obligations in the jurisdictions where we operate. We do not sell, rent, or share your personal information with third parties for direct marketing purposes.

3. Legal Basis for Data Processing

The processing of your personal data is based on your explicit consent, given when you submit the contact form or accept cookies on our website. We may also process data when necessary to comply with legal obligations or to protect our legitimate interests, provided these do not override your fundamental rights. In compliance with Colombia's Law 1581 of 2012 and the Malaysian Personal Data Protection Act 2010, we ensure proper handling of your data.

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Data is stored on secure servers with SSL/TLS encryption. We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Once the information is no longer needed, it will be securely deleted.

5. Your Rights

As a data subject, you have the right to: access the personal data we hold about you; request correction of inaccurate or incomplete data; request deletion of your personal data; object to the processing of your data in certain circumstances; withdraw your consent at any time. To exercise any of these rights, you can contact us at info@solidverio.com. We will respond to your request within 15 business days.

6. International Data Transfers

Since Solidverio operates from Kuala Lumpur, Malaysia, with content directed at users in Colombia, your data may be transferred and processed in jurisdictions other than your own. In such cases, we ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses and compliance with applicable data protection regulations.

7. Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our data processing practices or applicable legislation. Any modifications will be posted on this page with the corresponding update date. We recommend reviewing this policy regularly to stay informed about how we protect your information.

8. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you can contact us at: Solidverio Sdn. Bhd., Level 15, Menara KH, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. Email: info@solidverio.com.